Q8 Belgium chooses Scooperz as community management partner

Q8 Belgium has chosen Scooperz as its community management partner to further strengthen its online community.

For many consumers, the brand is a familiar part of life on the road: from refuelling and charging to fleet services, shop moments and food on the go. These everyday touchpoints are increasingly becoming moments of online interaction as well. Customers ask questions, share experiences, give feedback or look for quick practical information via social media.

As part of the collaboration, Scooperz supports Q8 Belgium in managing and strengthening that daily online presence. The focus is on always-on community management, with attention to fast and personal interaction, a recognisable tone of voice, sentiment monitoring and service-oriented follow-up across Q8 Belgium’s channels.

For Scooperz, the collaboration with Q8 Belgium is a natural next step following the work the agency has been doing for Tango Tankstations in the Netherlands. There, the social team supports the daily online community and helps create a recognisable, personal experience on social media.

With Q8 Belgium, Scooperz further expands its expertise within the mobility and retail sector, a category where speed, service and proximity come together in very everyday moments. The community management for Q8 Belgium includes a bilingual approach in Dutch and French, tailored to the Belgian market.

The Scooperz community team now works in more than ten languages for brands across Europe. Community management has therefore become an important part of the agency’s broader social-first service offering.

With Q8 Belgium added to its portfolio, we continue to build our position as a social-first agency for brands that want to stay closer to their communities, especially in the places where brand experience is shaped every single day.